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WhatsApp Business Integration

Overview

The WhatsApp Business integration connects Vantage to the Meta WhatsApp Business API, enabling you to send and receive messages, manage message templates, and automate customer communication workflows. This integration is ideal for businesses that use WhatsApp as a primary customer engagement channel.

API Documentation: WhatsApp Business API Reference

Prerequisites

Requirement	Details
Meta Business Account	A verified Meta Business account with WhatsApp Business API access
WhatsApp Business Phone Number	A phone number registered with WhatsApp Business
Access Token	A Meta access token with WhatsApp permissions
Auth Type	OAuth (Meta)

Available Actions

Action	Description
Get Messages	Retrieve messages from WhatsApp conversations
Get Templates	List and retrieve approved message templates
Send Message	Send text, media, or template-based messages to contacts

Configuration

Access Token

Setting: Meta OAuth access token
Type: OAuth (required)
Description: Authenticates via Meta's OAuth flow. The token must have WhatsApp Business messaging permissions enabled.

Phone Number ID

Setting: phoneNumberId
Type: String (required)
Description: The unique identifier for your WhatsApp Business phone number, used to send and receive messages.

Use Cases & Examples

Customer Support Automation

Build workflows that automatically respond to incoming WhatsApp messages with template replies, route conversations to the right team, or escalate based on message content.

Order Notifications

Send automated order confirmation, shipping updates, and delivery notifications to customers via WhatsApp templates.

Appointment Reminders

Automate appointment reminder messages using pre-approved WhatsApp templates, reducing no-shows and improving customer engagement.

Example: Sending a Template Message

A workflow node configured to send a template message:

json

{
  "phoneNumberId": "1234567890",
  "to": "+1555000123",
  "templateName": "order_confirmation",
  "templateLanguage": "en_US",
  "templateParams": ["ORD-12345", "$49.99"]
}

Meta Get Messages — Retrieve WhatsApp messages
Meta Get Templates — List approved message templates