Contact Us
Have a question, found a bug, or need help with your Vantage account? Here's how to reach us.
Support Channels
| Channel | Best For |
|---|---|
| Email Support | Account issues, billing questions, bug reports |
| Documentation | Feature guides, configuration help, API reference |
| AI Assistant | In-platform "how to" questions and step-by-step guidance |
Before You Contact Us
To help us resolve your issue quickly, please have the following ready:
- Your account email — The email associated with your Vantage account
- Company/Organization name — Which company you belong to
- Description of the issue — What you expected to happen vs. what actually happened
- Steps to reproduce — How to recreate the problem (if applicable)
- Screenshots — Any relevant error messages or UI issues
- Browser and OS — Which browser and operating system you're using
Common Issues You Can Resolve Yourself
Before reaching out, check these resources:
- FAQ — Answers to the most common questions
- Support Center — Troubleshooting guides for common problems
- Guides — Step-by-step walkthroughs for all features
- AI Assistant — Click the AI icon in the sidebar and ask your question
Feedback & Feature Requests
We welcome feedback on the platform. When submitting a feature request, include:
- What problem it would solve — The use case behind the request
- How you imagine it working — Your ideal solution
- Priority — How much this would impact your workflow